Updated: July 2017
Welcome to Road Runner Courier. The rrcourier.com website, (the “Website”), the Road Runner mobile
application and associated services (the “Mobile App”) and other services offered by Road Runner
Courier are owned and operated by Road Runner Courier, LLC. (“Road Runner Courier”, “Road Runner”
“we” or “us”). The Website and Mobile App (the “Platform”) provide a means to enable persons or
enterprises (“you” or the “Customer”) who seek same-day courier services to certain destinations
(“Services”) to be matched with registered couriers, who may be Road Runner Courier employees or
independent contractors (“Couriers”).
THE FOLLOWING AGREEMENT DESCRIBES THE TERMS OF SERVICE UPON WHICH ROAD RUNNER COURIER
OFFERS YOU ACCESS TO AND USAGE OF THE PLATFORM AND SERVICES.
These terms of service (these “Terms”) constitute a legal agreement between you and Road Runner
Courier. In order to use the Platform and Services you must agree to these Terms. By using the Platform
or receiving any Services, including downloading and installing the Mobile App, you hereby expressly
acknowledge and agree to be bound by these Terms, and any future amendments and additions to these
Terms as provided herein.
CHANGES TO TERMS OF SERVICE
We reserve the right to modify these Terms or its policies relating to the Platform or Service at any time,
effective upon posting of an updated version of these Terms on the Platform. You are responsible for
regularly reviewing these Terms. Continued use of the Platform or any Service after any such changes will
constitute your consent to such changes.
it is hereby incorporated into these Terms by reference, and governs our treatment of any information,
including personally identifiable information you submit to us. You acknowledge that your submission of
any information, statements, data, and content to us is voluntary on your part and that we may process
LICENSE GRANT, RESTRICTIONS AND COPYRIGHT POLICY
Subject to your compliance with these Terms, Road Runner Courier hereby grants you a limited,
nonexclusive, non-transferable license: (i) to view, download and print any publicly available Road
Runner Courier content solely for your personal and non-commercial purposes; and (ii) to view any other
content on the Road Runner Courier Platform to which you are permitted access solely for your personal
and non-commercial purposes. You have no right to sublicense the license rights granted in this section.
You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell,
transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Platform
or Service, except as expressly permitted herein. No licenses or rights are granted to you by implication
or otherwise under any intellectual property rights owned or controlled by Road Runner Courier or its
licensors, except for the licenses and rights expressly granted herein.
USER AGREEMENT, REPRESENTATIONS AND RESTRICTIONS
In order to access the Service, you will be required to register for a Road Runner Courier account (an
“Account”). You agree to: (a) provide true, accurate, current and complete information about yourself
when registering for an Account, including any credit card information (your “Credit Card”); (b) maintain
and promptly update your Account to keep it true, accurate, current and complete; (c) review the fees
(accessible on the Website) to be charged for your use of the Services (the “Fees”); and (d) authorize
Road Runner Courier or its third party service providers to charge your Credit Card for any and all Fees
incurred by you for your use of the Services. If you provide any information that is untrue, inaccurate,
not current or incomplete, or we have reasonable grounds to suspect that such information is untrue,
inaccurate, not current or incomplete, we have the right to suspend or terminate your Account and
refuse any and all current or future use of the Services. You are responsible for all reasonable costs
incurred by Road Runner Courier in attempting to obtain payment of Fees, including any attorneys’ fees,
collection agency fees, interest fees and court costs.
You represent and warrant to Road Runner Courier that you will: (a) maintain the security of your user
identification, password and other confidential information relating to your Account; (b) maintain the
security, confidentiality and integrity of all messages and the content that you receive, transmit through
or store on the Platform and Services; (c) be responsible for all charges resulting from the use of your
Account, including but not limited to, unauthorized use of your Account prior to you notifying us in
writing of such use and taking steps to prevent its further occurrence by changing your password; (d)
comply with these Terms; and (e) comply with all applicable U.S. and international laws, statutes,
ordinances, rules, regulations, contracts and applicable licenses regarding your use of the Platform and
You further represent, warrant and covenant that: (i) you are at least 18 years old and have the power
and authority to enter into and perform your obligations under these Terms; (ii) all information you
provide to Road Runner Courier, including Credit Card information, is truthful, accurate and complete;
(iii) you are authorized, or have the permission of the authorized signatory of the Credit Card used to pay
any Fees incurred from use of the Services; and (iv) you have provided and will provide accurate and
complete registration information.
You are not permitted, directly or indirectly, to: (x) engage in any acts inconsistent with the principles of
copyright protection and fair use, as codified in 17 U.S.C. Sections 106-110, without obtaining the
express written consent of Road Runner Courier or the copyright owner; or (y) distribute, display (except
as otherwise set forth herein), rent, lease, transfer or otherwise transfer rights to, or in any way exploit,
the Platform content, in whole or in part; or (z) remove any proprietary notices or labels on the Platform.
By using the Platform and Services, you agree that you:
will only use the Platform and Services for lawful purposes;
will not use the Services for sending or storing any unlawful material or for fraudulent purposes;
will not use the Platform and Services to cause nuisance, annoyance or inconvenience;
will not impair the proper operation of the network;
will not try to harm the Platform or Services in any way whatsoever;
will provide us with whatever proof of identity we may reasonably request;
will only use an access point or data account that you are authorized to use; and are aware that when
requesting services using SMS, standard-messaging charges will apply.
Federal law limits your liability for unauthorized charges to your Account. The Fair Credit Billing Act
(“FCBA”) states that your Credit Card provider cannot hold you liable for more than $50 in the unlikely
event a fraudulent charge occurs on your Account. Road Runner Courier will pay up to $50 of your
liability if your Credit Card is used fraudulently on the Platform.
We will assume the aforementioned $50 liability only if the unauthorized use of your payment method
resulted through no fault of your own from purchases made on the Platform while using our secure
server. In the event of unauthorized use of your payment method, you must notify your Credit Card
provider in accordance with the FCBA reporting rules and procedures.
RIGHT TO TERMINATE
We reserve the right to terminate or restrict your Account, these Terms, or the use of any or all of the
Road Runner Courier Platform and Services, without notice, for any reason. You agree that Road Runner
Courier will not be liable to you or to any third party for termination of your access to the Platform as a
result of any violation of these Terms.
TERMS OF CARRIAGE
You further agree to the following “Terms of Carriage” for all Road Runner Courier Services provided.
These Terms of Carriage apply to Road Runner Courier, its Couriers, employees, and contractors.
PACKAGE SIZE AND WEIGHT - Our pricing estimates are based on deliveries that are less than 30 pounds
and can fit easily in a passenger car, van or SUV. Packages that require special handling due to their cubic
volume, shape, size, or weight over 30 pounds will require additional coordination and may be subject to
additional charges or delivery time.
PACKAGES NOT PREPARED FOR SHIPPING - A Courier will arrive to pick up your package at a time based
on the estimated time of arrival (“ETA”) quoted to you on the Platform. If your package is not ready for
pickup within 10 minutes of the quoted ETA or the Courier arriving (whichever is later), or if your
shipment is improperly packaged and the Courier incurs a delay waiting for the package to be properly
prepared, your Road Runner may need to be rescheduled at the Courier’s sole discretion. To meet all of
our customers' needs, please ensure timely pickup and delivery times. If our Road Runners have to wait
until the package is ready for pickup or adequately prepared for shipping, the first 5 minutes of wait time
incur no additional charge, while waits exceeding 5 minutes are subject to an additional charge of $0.75
RESTRICTED ITEMS - The following items are also restricted and may not be acceptable for shipment by
Road Runner Courier: firearms; fireworks; alcoholic beverages; tobacco products; flammable or
dangerous goods or hazardous materials (except dry ice); money, cash, coins, currency, paper money,
endorsed stocks, bonds and cash letters; live humans or animals of any kind; fragile or very expensive or
rare items; human corpses and/or cremated remains; used hypodermic needles and syringes or medical
waste; packages that require us to obtain a federal state or local license for transportation; packages that
may cause damage or delay to equipment, personnel, or other packages; gaming devices (such as lottery
tickets) where prohibited by federal, state or local laws; packages whose carriage is prohibited by law,
statute or regulation of the state in which the package may travel; stolen goods; any items which you do
not have the right, standing or permissions to ship.
DANGEROUS GOODS – Road Runner Courier does NOT provide services for shipping Dangerous Goods or
Hazardous Materials. We do accept dry ice shipments and bio-medical materials.
Dry ice shipments - prepared in accordance with IATA regulations - do not require a “Shipper’s
Declaration,” and there is no special handling fee for transporting dry ice at this time. However, dry ice
must be entered under the “Special Instructions” section of our order form. All dry ice shipments require
package marking and labeling.
Blood, urine, bodily fluids, and other liquid specimens containing infectious substances, are considered
“Dangerous Goods.” Non-infectious blood, urine, bodily fluids, and other liquid specimens must be
packed to meet specific applicable local, state and federal laws. Shippers must also comply with all
applicable local, state and federal laws governing packing, marking and labeling of shipments of blood
and blood-related products regardless of whether they are infectious.
Any package with an odor or any package that is wet or leaking will NOT be accepted for carriage. If a
shipment damages or contaminates any property, the shipper will be held responsible for and will
reimburse Road Runner Courier for any and/or all costs, fees and expenses incurred in connection with
such damage or contamination.
The United States Department of Transportation (“DOT”) regulates the movement of “Dangerous Goods”
by all modes of transportation. When Road Runner Courier’s Couriers encounter improperly declared or
undeclared shipment of “Dangerous Goods,” we are required by law to report the packages to the DOT.
Penalties for such shipments can range up to $500,000 and five years in jail.
RIGHT OF REFUSAL – Road Runner Courier and its Couriers reserve the right to refuse, hold, or return a
package at all times. A package may be refused if:
the package could potentially cause damage to other packages, equipment, or employees or contractors;
the package is likely to sustain damage or loss during transit, as solely determined by Road Runner
Courier or its Couriers; carriage of the package requested may violate these Terms; carriage of the package
may be in violation of local, state, or federal laws; or acceptance of the package may place in jeopardy our
ability to provide service to another customer.
COD DELIVERIES – Road Runner Courier and its Couriers do not offer Collect on Delivery (“COD”) service
under any circumstances. Please do not ask our Couriers to pay for items at pickup and wait to be
compensated for out-of-pocket payments upon delivery.
Any claims for missing or damaged goods in excess of $100 in value must be submitted in writing by the
sender within 5 business days from the time of delivery or the claim will be deemed waived by the
shipper. All claims must include the order or tracking number, pickup date, description of product missing or
damaged, and the dollar value (USD) of the item(s).
Road Runner Courier will not be liable for any concealed damages, as the Customer is responsible for
properly packing and sealing items, and we do not inspect the viability of such packaging prior to
accepting goods for at pickup. A delivery signature or photo documentation will be considered prima facie
evidence that the shipment and all of its contents were delivered intact and undamaged.
Any claim of damage for an amount over $250 in value, shipper agrees to hold Road Runner Courier
harmless against any such claim without respect to cause of damage, including negligence.
Claims for damages to goods that do not meet all other Road Runner Courier Terms of Carriage will not
be considered valid claims.
CANCELLATIONS - Once a Courier has accepted a submitted Road Runner Courier request, any
cancellation or changes must be made before the Courier arrives at the Pickup Address. If the delivery is
cancelled any time after arrival at the Pickup Address, the full charge may apply.
RE-DELIVERY ATTEMPTS - If the recipient is not available or if the delivery address provided cannot be
found at the time of delivery we will attempt to contact both the recipient and sender for instructions.
We will not leave a delivery unattended or unacknowledged without the express verbal permission of
the sender. If, after reasonable attempts, the Courier is unable to complete the delivery, we will return
the delivery to the sender. Return to sender trips, re-routing and any re-delivery attempts will result in
additional charges to the sender.
WRONG OR RE-ROUTED ADDRESSES – Road Runner Courier will attempt to complete delivery to the
address provided by the sender at the time of order submission. It is the sender’s sole responsibility to
provide Road Runner Courier with the correct destination address for the intended recipient, and the
sender agrees that Road Runner Courier will not be responsible for any losses, damages or other issues
caused by delivery to the address provided by the sender. A signature from an adult over the age of 18 at
the submitted destination address will serve as evidence of the completion of delivery as agreed upon, if
In the case that the sender provides Road Runner Courier with the wrong destination address, Road
Runner Courier or its Couriers will attempt to contact the shipper and receiver to obtain the correct
destination address. Additional charges may be incurred for any delays due to incorrect shipping
information. Re-routing requests placed once a package is in transit will be honored, but may be subject to
additional delivery charges, hold fees, or delays.
REJECTION OF DELIVERY - If the recipient refuses to accept delivery of a package, we will, when feasible,
contact the sender for instructions on returning or disposing of the package. If the sender requests
return of the package, the sender will incur further charges for the return of the package subject to
standard Road Runner Courier rates. If a package cannot be delivered to the original recipient, or
returned to the original sender, the package may be held, transferred or disposed of by Road Runner
Courier in its sole discretion, with or without notice, and the shipper agrees to pay any costs incurred in
the package hold, transfer, or disposal.
INSPECTION - We may, but are not obligated to, open and inspect any package or shipment at our sole
discretion without prior notice.
COURTESY QUICK QUOTE - The courtesy rate reflected in the “Calculate Price” provided by us, if shown,
may be different than the actual final charges for your delivery. Differences may occur based on actual
weight, dimensions, time, distance, and other factors.
PAYMENT, PRICING AND PROMOTIONS
Any Fees are due immediately and are non-refundable, unless a prior invoicing arrangement has been
made with Road Runner Courier. Road Runner Courier reserves the right to determine final prevailing
pricing - Please note the pricing information published on the website may not reflect the prevailing
Road Runner Courier may make promotional offers to some or all of its customers. These offers may
include different features and rates. Unless offered to you, these promotional offers will not change your
existing rates or contract. Road Runner Courier may change its Fees at any time for any reason.
You agree that you will defend, indemnify and hold Road Runner Courier, its licensors and their
respective parent organizations, subsidiaries, affiliates, officers, directors, users, employees, attorneys
and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses
(including attorneys’ fees and costs) arising out of or in connection with: (a) your violation or breach of
these Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of
any rights of any third party, including Couriers, or (c) your use or misuse of the Platform or Service.
DISCLAIMER OF WARRANTIES
DROPOFF DOES NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE PLATFORM WILL BE SECURE,
TIMELY, UNINTERRUPTED OR ERROR-FREE, OR OPERATE IN COMBINATION WITH ANY OTHER
HARDWARE, APPLICATION, SYSTEM OR DATA, (B) THE SERVICE OR PLATFORM WILL MEET YOUR
REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE
QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED
BY YOU THROUGH THE PLATFORM WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR
DEFECTS IN THE SERVICE OR PLATFORM WILL BE CORRECTED, OR (F) THE PLATFORM OR THE SERVER(S)
THAT MAKE THE PLATFORM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE
PLATFORM IS PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS. ALL CONDITIONS, REPRESENTATIONS
AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT
LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR
NON-INFRINGEMENT, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW BY ROAD RUNNER COURIER. YOU ACKNOWLEDGE AND AGREE THAT THE ENTIRE RISK ARISING OUT
OF YOUR USE OF THE PLATFORM AND SERVICE, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT
PERMITTED BY LAW.
THE ROAD RUNNER COURIER PLATFORM AND SERVICES MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND
OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. ROAD
RUNNER COURIER IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE
RESULTING FROM SUCH PROBLEMS.
LIMITATION OF LIABILITY
IN NO EVENT WILL ROAD RUNNER COURIER OR ITS LICENSORS BE LIABLE TO ANYONE FOR ANY INDIRECT,
PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY TYPE OR
KIND (INCLUDING PERSONAL INJURY, LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC
ADVANTAGE). ROAD RUNNER COURIER AND ITS LICENSORS WILL NOT BE LIABLE FOR ANY LOSS,
DAMAGE OR INJURY WHICH MAY BE INCURRED BY YOU, INCLUDING BY NOT LIMITED TO LOSS, DAMAGE
OR INJURY ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THE PLATFORM OR SERVICE, INCLUDING
BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE PLATFORM OR SERVICE, ANY RELIANCE PLACED
BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF
ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY THIRD PARTY SERVICE PROVIDER,
ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE WEBSITE OR IS REFERRED BY THE
PLATFORM, EVEN IF DROPOFF OR ITS LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES.
Road Runner Courier may give notice by means of a general notice on the Platform, electronic mail to
your email address on record, or by written communication sent by first class mail or pre-paid post to
your address on record. Any notice will be deemed to have been given upon the expiration of 48 hours
after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by
email). You may give notice to Road Runner Courier at any time by any of the following: letter sent by
confirmed email to Road Runner Courier at the following email address (whichever is appropriate):
email@example.com; letter delivered by nationally recognized overnight delivery service or first class
postage prepaid mail to Road Runner Courier at the following addresses (whichever is appropriate): 9457
S. University Blvd. Suite 151, Highlands Ranch, Colorado 80126. All notices sent by you will be deemed
given when actually received by Road Runner Courier.
By using any portion of the Road Runner Courier Platform and Services, you agree to receive notices and
electronic communications from Road Runner Courier. These communications may include information
about your Account or information related to the Road Runner Courier Platform, Service, and features.
You agree that any notice, agreements, disclosures, or other communications that we provide to you
electronically satisfy any legal requirements that such communications be in writing.
DISCLOSURE AND INJUNCTIVE RELIEF
Road Runner Courier may disclose any information we have about you (including your identity) if we
determine that such disclosure is necessary in connection with any investigation or complaint regarding
your use of the Road Runner Courier Platform and Services, or to identify, contact or bring legal action
against someone who may be causing injury to or interference with (either intentionally or
unintentionally) Road Runner Courier’s rights or property, or the rights or property of visitors to or users
of the Road Runner Courier Platform and Services, including Road Runner Courier’s customers. Road
Runner Courier reserves the right at all times to disclose any information that Road Runner Courier
deems necessary to comply with any applicable law, regulation, legal process or governmental request.
Road Runner Courier may also disclose your information when Road Runner Courier determines that
applicable law requires or permits such disclosure, including exchanging information with other
companies and organizations for fraud protection purposes.
You acknowledge and agree that any violation by you of these Terms will constitute an unlawful and
unfair business practice, and will cause irreparable harm to Road Runner Courier, for which monetary
damages would be inadequate, and you consent to Road Runner Courier obtaining any injunctive or
equitable relief that Road Runner Courier deems necessary or appropriate in such circumstances. These
remedies are in addition to any other remedies Road Runner Courier may have at law or in equity.
These Terms and any dispute arising out of, or related to it or the Platform or Services, will be governed
in all respects by the laws of the State of Colorado, without regard to conflict of law provisions. You agree
that any claim or dispute you may have against Road Runner Courier must be resolved exclusively by a
state or federal court located in Denver County, Colorado, except as otherwise agreed by the parties or
as described in the Arbitration Option paragraph below. You agree to submit to the personal jurisdiction
of the courts located within Denver County, Colorado for the purpose of litigating all such claims or
For any claim (excluding claims for injunctive or other equitable relief) where the total amount of the
award sought is less than $10,000, the party requesting relief may elect to resolve the dispute in a cost
effective manner through binding non-appearance-based arbitration. In the event a party elects
arbitration, they will initiate such arbitration through an established alternative dispute resolution
(“ADR”) provider mutually agreed upon by the parties. The ADR provider and the parties must comply
with the following rules: (a) the arbitration will be conducted by telephone, online and/or be solely
based on written submissions, and the specific manner will be chosen by the party initiating the
arbitration; (b) the arbitration will not involve any personal appearance by the parties or witnesses
unless otherwise mutually agreed by the parties; and (c) any judgment on the award rendered by the
arbitrator will be final and may be entered in any court of competent jurisdiction.
illegal or unenforceable, in whole or in part by any court of competent jurisdiction, such provision will, as
to such jurisdiction, be ineffective solely to the extent of such determination of invalidity or
unenforceability without affecting the validity or enforceability thereof in any other manner or
jurisdiction and without affecting the remaining provisions of the Terms, which will continue to be in full
force and effect.
any person or entity at any time with or without your consent. You may not assign or delegate any rights
and any unauthorized assignment and delegation by you is void and ineffective.
These Terms and any documents expressly incorporated by reference herein (including the Privacy
Policy), contain the entire understanding of you and Road Runner Courier, and supersede all prior
understandings of the parties hereto relating to the subject matter hereof, whether electronic, oral or
written, or whether established by custom, practice, policy or precedent, between you and Road Runner
Courier with respect to the Platform and Services.
The failure of Road Runner Courier to require or enforce strict performance by you of any provision of
waiver or relinquishment of Road Runner Courier’s right to assert or rely upon any such provision or right
in that or any other instance.
The express waiver by Road Runner Courier of any provision, condition, or requirement of these Terms
condition or requirement.as expressly and specifically set forth in this these Terms, no representations,
statements, consents, waivers, or other acts or omissions by Road Runner Courier will be deemed a
modification of these Terms nor be legally binding, unless documented in physical writing, hand signed
by you and a duly appointed officer of Road Runner Courier.
Road Runner Courier will not be liable for any delay or failure to perform resulting from causes outside of
its reasonable control, including, without limitation, any failure to perform hereunder due to unforeseen
circumstances or cause beyond Road Runner Courier’s control such as acts of God, war, terrorism, riots,
embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures,
strikes, or shortages of transportation facilities, fuel, energy, labor or materials.
CONTACT ROAD RUNNER COURIER
If you have a question or concern about these Terms of Service, please contact Road Runner Courier
Support by mail:
Road Runner Courier, LLC.
Attn: Customer Service
21699 E Quincy Ave. Unit F
Aurora, Colorado 80015