Road Runner Courier, LLC. (“Road Runner Courier”, “RRC,” “we,” or “us”) respects the privacy rights of
access/change your information and choose how your information is used.
interactive features or downloads that: (i) we own or control; (ii) are available through our Services; or
BY USING OUR SERVICES OR BY OTHERWISE PROVIDING YOUR INFORMATION TO US, YOU AGREE TO THE
notice of changes by email (sent to the e-mail address specified in your account) or by means of a notice
on our Services page prior to the change becoming effective. We encourage you to periodically review
this page for the latest information on our privacy practices.
1. INFORMATION WE COLLECT
a. User Provided Information
Personal Information. We may ask you to provide us with personal information that could reasonably be
used to identify you personally, such as your name, company, e-mail address, and mobile number
(“Personal Information”). We may collect this information through forms in our Services, including
account registration forms, contact us forms, or when you otherwise interact with us. When you sign up
to use our Services, you will be required to create an account profile.
If you choose to upload a photo when registering for our Services, the photo may be viewable by us and
by the couriers who are picking up or dropping off packages to verify your identity. You may remove or
update the photo at any time by logging into your account.
b. User Generated Content and Public Information
Our Services may offer publicly accessible blogs or community forums or other ways to permit you to
submit ideas, photographs, user profiles, writings, music, video, audio recordings, computer graphics,
pictures, data, questions, comments, suggestions or other content, including Personal Information
(collectively, “User Content”). We or others may reproduce, publish, distribute or otherwise use User
Content online or offline in any media or format (currently existing or hereafter developed). Others may
have access to this User Content and may have the ability to share it with third parties across the
Internet. You should be aware that any User Content you provide in these areas may be read, collected,
and used by others who access them. Please keep this in mind before sharing any information, including
Personal Information, in connection with your User Content. Please note that Company does not control
who will have access to the information that you choose to make public, and cannot ensure that parties
who have access to such publicly available information will respect your privacy or keep it secure. This
otherwise upload, whether through our Services or otherwise. We are not responsible for the accuracy,
use or misuse of any content or information that you disclose or receive through our Services.
We may also publish your name, voice, likeness and other Personal Information that is part of your User
Content, and we may use the content, or any portion of the content, for advertising, marketing, publicity
and promotional activities.
To request removal of your User Content from our blog or community forum or similar features, contact
us through customer support. In some cases, we may not be able to remove your User content, in which
case we will inform you as soon as possible.
c. Information Collected Through Your Access and Use of our Services
In addition to the information that you directly submit to us, we and our third-party service providers
may use a variety of technologies that automatically collect information whenever you visit or interact
with our Services (“Usage Information”). This Usage Information may include the browser that you are
using, the URL that referred you to our Services, all of the areas within our Services that you visit, and
the time of day, among other information. We may use Usage Information for a variety of purposes,
including to enhance or otherwise improve our Services. In addition, we collect your IP address or other
unique identifier (“Device Identifier”) from the computer, mobile or other device used to access our
Services (“Device”). Usage Information may be non-identifying or may be associated with you. Whenever
we associate Usage Information or a Device Identifier with your Personal Information, we will treat it as
In addition, tracking information is collected as you use our Services, including, but not limited to
geolocation. If you are sending a package requested via our Services, the courier’s mobile device will
send your GPS coordinates to our servers during the delivery process. Most GPS-enabled mobile devices
can define one’s location to within 50 feet. We collect this information for various purposes, including to
help determine the charge for your delivery, to provide customer support, to send promotions and
offers, to enhance our Services, and for our internal business purposes.
We may also collect Usage Information using the following methods or technologies, to name a few:
Cookies. A cookie is a data file placed on a Device when it is used to access our Services. A Flash cookie is
a data file placed on a Device via the Adobe Flash plug-in that may be built-in to or downloaded by you
to your Device. Cookies and Flash Cookies may be used for many purposes, including, without limitation,
remembering you and your preferences and tracking your visits to our webpages. Cookies work by
assigning a number to the user that has no meaning outside of the assigning website.
setting a preference within your web browser or on your Device. However, if you disable cookies or Flash
cookies on your Device, some features of our Services may not function properly or may not be able to
Web Beacons. Small graphic images or computer code called web beacons may be included in our web
and mobile pages and messages. Web beacons are tiny graphics with a unique identifier similar in
function to cookies, and are used to track the online movements of web users. In contrast to cookies,
which are stored in a user’s computer hard drive, web beacons are embedded invisibly on webpages.
Web beacons or similar technologies help us better manage content on our Services by informing us
what content is effective, count users of our Services, monitor how users navigate our Services, count
how many distributed emails were actually opened or to track how many particular articles or links were
actually viewed. We do not tie the information gathered by web beacons to our customers’ personal
Embedded Scripts. An embedded script is computer code that is designed to collect information about
your interactions with our Services, such as the links you click on. The code is temporarily downloaded
onto your Device from our web server or a third party service provider, is active only while you are
connected to our Services, and is deactivated or deleted thereafter.
d. Information Third Parties Provide About You
We may, from time to time, supplement the information we collect about you through our website or
Mobile Application with outside records from third parties in order to enhance our ability to serve you,
to tailor our content to you and to offer you opportunities to purchase products or services that we
believe may be of interest to you. We may combine the information we receive from those sources with
Personal Information received, unless we have disclosed otherwise.
e. Information You Provide About a Third Party
If you choose to use our Services we will ask you for the recipient’s name, phone number, delivery
address and email address. We will provide this information to our courier for the purpose of providing
our Services. We may also send the recipient a one-time email inviting them to visit www.rrcourier.com
and provide promotions or an invitation to use our Services. We may store this information for the
purpose of sending this one-time email, tracking deliveries, and maintaining a “quick contact list” for
frequently used delivery recipients (this will only be accessible from your user account). We do not use
this information for any other marketing purpose unless we obtain consent from that person or we
explicitly say otherwise. Please be aware that when you enter the recipient’s email address through our
Services, your name, e-mail address and physical address may be included in the communication sent to
f. Geolocation Data
With respect to geolocation data we track through Mobile Devices, we use that geolocation information
for various purposes, including the ability to set the location from which you wish your package to be
picked up and dropped off, to track courier progress and provide that information to you and your
recipient, to send you promotions and offers, and to allow you (if you choose through any features we
may provide) to share this information with other people. Except as otherwise permitted in this Privacy
Policy, we will not share this information with third parties for any purpose and will only use this
information for the sole purpose of providing you with our Services. You may at any time no longer allow
our Services to use your location by turning this feature off at the Mobile Device level.
We also provide some of your Personal Information (such as your first name, email address, phone
number and physical address) to the courier so that the courier may contact and find you. We may
associate your unique Mobile Device identifier or Service Usage Information with any Personal
Information you provide, but we will treat the combined information as Personal Information.
g. Information Collected from Couriers and Other Applicants
If you wish to apply for a job on our website, we will collect Personal Information such as your name,
email address, phone number, insurance information, driver’s license, and social security number. We
may collect additional information such as your resume, gender, and ethnicity. We use the information
collected within this area of the website to determine your qualifications for the position in which you
have applied and to contact you to set up an interview.
2. USE OF THE COLLECTED INFORMATION
When you register for an account with us, we will send you a welcome email and promotional emails
inviting you to use our Services. We will also communicate with you in response to your inquiries, to
provide our Services you request, and to manage your account. We will communicate with you by email,
telephone, push notification, and SMS or text message.
We use your information to understand which features of our Services are used most, allow you to view
your pickup and delivery history, store your credit card information on a secure page, view any
promotions we may be currently running, rate our Services, and otherwise improve our Services. The
credit card information you provide in your personal profile at sign-up is not stored by us, but is stored
and used by our third party credit card processors in order for them to process payment that you owe
third parties for transportation services received by you.
We use your IP address to help diagnose problems with our computer server, and to administer our
website(s). Your IP address is used to help identify you, but contains no personal information about you.
We will send you transactional-related communications in connection with our Services. These
communications may include, but are not limited to, notification that a package has been picked up or
delivered, transactional summaries, maintenance notifications or other Services disruption notifications.
Generally, you may not opt-out of these communications, which are not promotional in nature.
In addition, we may use your Personal Information or Usage Information that we collect about you: (1) to
provide you with information or services or process transactions that you have requested or agreed to
receive, including to send you electronic newsletters, or to provide you with special offers or
promotional materials on behalf of us or third parties; (2) to process your registration with our Services,
including verifying your information is active and valid; (3) to improve our Services, to customize your
experience with our Services, or to serve you specific content that is most relevant to you; (4) to enable
you to participate in a variety of our Services’ features such as online or mobile entry sweepstakes,
contests or other promotions; (5) to contact you with regard to your use of our Services, and in our
discretion, changes to our Services and/or our Services’ policies; (6) for internal business purposes; (7)
for inclusion in our data analytics; and (8) for purposes disclosed at the time you provide your
3. DISCLOSURE OF INFORMATION TO THIRD PARTIES
We may share non-personally identifiable information, such as aggregated user statistics and log data,
with third parties for industry analysis, demographic profiling, to deliver targeted advertising about other
products or services, or for other business purposes. We do not sell, share, rent or trade the information
we have collected about you, including Personal Information, other than as disclosed within this Privacy
Policy or at the time you provide your information. We do not share your Personal Information with third
parties for those third parties’ direct marketing purposes unless you consent to such sharing at the time
you provide your Personal Information.
a. When You Agree to Receive Information from Third Parties
You may be presented with an opportunity to receive information and marketing offers directly from
third parties. If you do agree to have your Personal Information shared, your Personal Information will be
practices of such third parties. We are not responsible for the privacy policies and practices of such third
parties, and therefore, you should review the privacy policies and practices of such third parties prior to
agreeing to receive such information from them. If you later decide that you no longer want to receive
communication from a third party, you will need to contact that third party directly.
b. Third Parties Providing Services on Our Behalf
We use third party companies and individuals to facilitate our Services, provide or perform certain
aspects of our Services on our behalf. We may provide vendors with access to user information, including
Personal Information. This information sharing is limited to only the information needed by the vendor
to carry out our Services they are performing for you or for us. Each of these vendors are obligated not
to disclose or use Personal Information for any other purpose.
While we may use third party analytics service providers to evaluate and provide us with information
about the use of our Services and viewing of our content, we do not share Personal Information with
these analytics service providers, but they may set and access their own cookies, web beacons and
embedded scripts on your Device and they may otherwise collect or have access to information about
you, including non-personally identifiable information.
We use a third party hosting provider who hosts our support section of our website. Information
c. Contests and Promotions
We may offer sweepstakes, contests, and other promotions (any, a “Promotion”) through our Services
that may require registration. By participating in a Promotion, you are agreeing to official rules that
govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor
of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the
Promotion. If you choose to enter a Promotion, Personal Information may be disclosed to third parties or
the public in connection with the administration of such Promotion, including, in connection with winner
selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as
on a winners list.
d. Legal Reasons
We cooperate with government and law enforcement officials and private parties to enforce and comply
with the law. Thus, we may access, use, preserve, transfer and disclose your information (including
Personal Information), including disclosure to third parties such as government or law enforcement
officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any
applicable law, regulation, subpoenas, governmental requests or legal process; (ii) to protect and/or
defend the Terms of Service for online and mobile Services or other policies applicable to any online and
mobile Services, including investigation of potential violations thereof; (iii) to protect the safety, rights,
property or security of Road Runner Courier, our Services or any third party; (iv) to protect the safety of
the public for any reason; (v) to detect, prevent or otherwise address fraud, security or technical issues;
or (vi) to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical,
or legally actionable activity. Further, we may use IP address or other Device Identifiers, to identify users,
and may do so in cooperation with third parties such as copyright owners, internet service providers,
wireless service providers or law enforcement agencies, including disclosing such information to third
parties, all in our discretion. Such disclosures may be carried out without notice to you.
e. Business Transfer
We may share your information, including your Personal Information and Usage Information with our
parent, subsidiaries and affiliates for internal reasons. We also reserve the right to disclose and transfer
all such information: (i) to a subsequent owner, co-owner or operator of our Services or applicable
database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of
substantially all of our membership interests and/or assets or other corporate change, including, during
the course of any due diligence process.
4. BEHAVIORAL ADVERTISING AND OPT-OUT
Targeted advertising (also known as Behavioral Advertising) uses information collected on an individual's
web or mobile browsing behavior such as the pages they have visited or the searches they have made.
This information is then used to select which advertisements should be displayed to a particular
individual on websites other than our website. For example, if you have shown a preference for football
while visiting our website, you may be served an advertisement for football-related equipment when you
visit a site other than our website. The information collected is only linked to an anonymous cookie
identifier; it does not include any information that could be linked back to a particular person, such as
their name, address or credit card number. The information used for targeted advertising either comes
from us or through third party website publishers.
If you would like to opt out of targeted advertising from us that occurs when visiting our third party
advertising publishers, please click here to access the NAI Opt-Out Page. Please note that this will opt
you out of targeted ads from us and any other participating advertisers. If you opt out, you may continue
to receive online advertising from us; however, these ads may not be as relevant to you.
In order for behavioral advertising opt-outs to work on your Device, your browser must be set to accept
cookies. If you delete cookies, buy a new Device, access our Services from a different device, login under
a different screen name, or change web browsers, then you will need to opt-out again. If your browser
has scripting disabled, you do not need to opt out, as online behavioral advertising technology does not
work when scripting is disabled. Please check your browser's security settings to validate whether
scripting is active or disabled.
Additionally, many network advertising programs allow you to view and manage the interest categories
they have compiled from your online browsing activities. These interest categories help determine the
types of targeted advertisements you may receive. The NAI Opt-Out Page provides a tool that identifies
its member companies that have cookies on your browser and provides links to those companies.
5. THIRD PARTY CONTENT AND LINKS TO THIRD PARTY SERVICES
Our Services may contain content that is supplied by a third party, and those third parties may collect
website usage information and your Device Identifier when webpages from any online or mobile Services
are served to your browser. In addition, when you are using our Services, you may be directed to other
sites or applications that are operated and controlled by third parties that we do not control. We are not
responsible for the privacy practices employed by any of these third parties. For example, if you click on
a banner advertisement, the advertisement may take you away from one of our websites onto a different
website. These other websites may send their own cookies to you, independently collect data or solicit
Personal Information and may or may not have their own published privacy policies. When you leave our
website or Services, please be sure to read the privacy statements of all third party websites or
applications before submitting any Personal Information to third parties.
6. SOCIAL MEDIA FEATURES
Our Services may include social media features, such as the Facebook Like button, and widgets such as a
“Share This” button, or interactive mini-programs that run on our online and mobile Services. These
features may collect your IP address, which page you are visiting on our online or mobile Services, and
may set a cookie to enable the feature to function properly. Social media features and widgets are either
hosted by a third party or hosted directly on our online Services. Your interactions with these features
7. CHANGING YOUR INFORMATION
You are responsible for maintaining the accuracy of the information you submit to us, such as your
contact information provided as part of account registration. If your Personal Information changes, or if
you no longer desire our Services, you may correct or delete inaccuracies, or amend information by
making the change on our member information page or by contacting us through customer support. We
will make good faith efforts to make the requested changes in our active databases as soon as
You may modify your account or the communications that you have elected to receive from our Services
by following the instructions contained within an email or by logging into your user account and
changing your communication preferences.
We will retain your Personal Information and Usage Information (including geolocation) for as long as
your account with our Services is active and as needed to provide you services. We will retain your
Personal Information and Usage Information (including geolocation, delivery history, credit card
information and transaction history) as needed to comply with our legal and regulatory obligations,
resolve disputes, conclude any activities related to cancellation of an account (such as addressing
chargebacks from your credit card companies), investigate or prevent fraud and other inappropriate
activity, to enforce our agreements, and for other business reasons. After a period of time, your data
may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide
our Services effectively, but our use of the anonymized data will be solely for analytic purposes.
8. NO CHILDREN
Our Services are not directed toward minors, no one under 18 (and certainly no children under 13) are
allowed to register with or use our Services. We do not knowingly collect Personal Information from
anyone under the age of 18. If we discover that we have collected Personal Information from a person
under 18, we will delete their Personal Information as soon as reasonably possible. If you are a parent or
guardian of a minor under the age of eighteen (18) and believe he or she has disclosed Personal
Information to us, please contact us at firstname.lastname@example.org.
The Personal Information and Usage Information we collect is securely stored within our databases, and
we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls
and SSL (Secure Socket Layers) for protecting your information - such as any portions of your credit card
number which we retain (we do not ourselves retain your entire credit card information) and geolocation
information. However, as effective as encryption technology is, no security system is impenetrable. We
cannot guarantee the security of our databases, nor can we guarantee that information you supply won't
be intercepted while being transmitted to us over the Internet or wireless communication. Any
information you transmit to Road Runner Courier is at your own risk. We recommend that you not
disclose your password to anyone.
10. YOUR CALIFORNIA PRIVACY RIGHTS
California’s “Shine the Light” law, California Civil Code § 1798.83, requires certain businesses to respond
to requests from California customers (those who have an established business relationship with us)
asking about the business’ practices related to disclosing Personal Information to third parties for the
third parties’ direct marketing purposes. Alternately, such businesses may have in place a policy not to
disclose Personal Information of customers to third parties for the third parties’ direct marketing
purposes unless the customer first affirmatively agrees to the disclosure (opt-in) or if the customer has
exercised an option to opt-out of such information-sharing (opt-out).
We have opted for this alternative approach, and we do not share Personal Information of customers'
information to third parties for the third parties’ direct marketing purposes unless you provide us with
permission at the time you provide such customer information.
11. INFORMATION PROCESSED AND STORED IN THE UNITED STATES
Information we collect, including Personal Information, will be processed and stored in the United States.
Your Personal Information may be subject to access requests from governments, courts, or law
enforcement in the United States according to laws of the United States. By using our Services or
providing us with any information, you consent to the processing and storage of your information in the
Road Runner Courier, LLC.
9547 S. University Blvd.
Highlands Ranch, Colorado 80126