Setting up a Road Runner Account
Before placing an order, you must register your business. Please fill out our Contact Form, Chat with Us or call 1-833-303-RUSH, ext 2 and we can have you up and running to service your customers in no time.
Placing an order
Log into your Road Runner account. Add your order details. Review and submit your order. Sit back and track your order’s progress. You will receive email confirmations throughout the delivery process. You must have a valid credit card on file before placing an order.
The credit card on file will be charged nightly for any charges you incur that day. If you require invoicing term, please contact us about setting up an Enterprise Account. (1000+ orders per month)
Time and distance are used to calculate rates from your pickup location to the delivery location. You may use the “Calculate price for this shipment” feature prior to submitting your order.
For shipments of 1000+ orders per month, contact us about volume pricing.
Order Ready Time
This is the time when your shipment is ready for pickup. Your Runner will arrive after the Ready Time, within your Service Type window.
Charges and Fees
Order must be ready to be picked up upon the Runner arriving at the stated pickup time. Any delays at pickup longer than 5 minutes may incur a surcharge of $0.75 cents (USD) per minute delayed. Additionally, if order is not prepared and ready for pickup within 10 minutes of your Runner arriving, your order may need to be rescheduled at Driver’s sole discretion and a surcharge of 50% may be added to your final charge.
Returns for non-deliverable orders will be charged the base rate plus a 50% return fee. Non-deliverable orders will be delivered back to you at the origin location.
Changes and cancellations
We are happy to honor any changes or cancellation requests as long as your Runner hasn’t initiated or picked up your order. Cancellation and re-routing requests may be subject to additional charges.
To cancel or make changes to an order you have submitted, please contact our Support Team as soon as possible by Chat, Email or calling us at 1-833-303-7874, ext 1.
All items must be securely packaged before pickup. Runners, at their discretion, may refuse pickup if the item is not properly packaged. Runners do not carry packaging materials and are unable to assist with packing.
Printed Labels are not required but you may print a tracking page to attach to your packaging to allow bar code scanning and Identification. All packages must be legibly marked with the Road Runner tracking number.
No single package may exceed 30 lbs. Packages must not exceed 40 in. x 24 in. x 12 in. (Can fit easily in a passenger car, van or SUV). Packages that require special handling due to their cubic volume, shape, size, or weight over 30 pounds will require additional coordination and may be subject to additional charges or delivery time.
Larger items can be accommodated by contacting our Support Team via Chat, Email or calling us at 1-833-303-7874, ext 1 to arrange special arrangement with our Cargo Vans. $35 van fee will apply.
Orders may not contain items that violate any law, statute, ordinance, or regulation. Orders containing controlled substances (including marijuana), drug paraphernalia, ammunition, firearms, currency, gambling-related items, and certain sexually oriented materials are prohibited.
We do not deliver alcohol and tobacco at this time.
Hours of Operation
Runners are available 24 hours a day, 7 days a week.
Our regular business hours are from M-F 8:00 am to 5:00 pm. If you need assistance outside of these hours, please email our Support Team at firstname.lastname@example.org or Call 1-833-303-7874, ext 1. After Hour rates may apply
Holiday surcharges include the days that these holidays are nationally observed, if different from the actual day: New Year's Day, Memorial Day, Independence day, Labor Day, Thanksgiving, and Christmas.
Holiday and After Hours available upon request and Runner availability.
Orders may be held overnight in our warehouse for next day delivery. A holding surcharge may apply.
No Hidden Charges
As long as there are no changes to your order once it is in transit (location changes, waiting time, cancellations, After Hour pickup/delivery, or van usage), the price charged to your payment method will be the price we initially quoted you, with no hidden fees or fuel surcharges.
Need more help?
Our Support Team is happy to answer any of your questions,
Use our Chat feature for immediate assistance.