FAQ

For Prospective and Existing Clients:

• Simply fill out and submit the Request a Quote Form with the details of your delivery request.  
• For General Inquiries, you may contact Customer Care by Chat, Text, Email, and Phone support. 
• Our Customer Care team will get back to you with your Delivery and Pricing options.
• Once you choose a Delivery option, you will receive an Invoice with your Order Confirmation and Tracking #. 
• Invoices are due immediately unless a prior invoicing arrangement has been made.
• Once payment is received, sit back, and track your order’s progress.  You will receive real-time confirmations throughout the Pickup and Delivery process.   

For Existing Clients (with Portal Access):

• Log into your RRC account using the Client Portal.

• Add in your order details including ready time, and delivery window. 

• “Collection time” refers to the earliest your Shipment is ready for Pickup.  

• “Delivery time” refers to the latest allocated time that the shipment can be delivered.

• Review your details and confirm by selecting “SUBMIT ORDER NOW”.  

• We offer support 24 hours a day, 7 days a week.
• Our regular office hours are Monday to Friday 8 AM – 5 PM. 
• Runners are available 24 hours a day, 7 days a week.  
• If you need assistance outside of these hours, please email our Support Team at contact@rrcourier.com or call 1-833-303-7874.  You may also use our chat feature.
• Holiday and after-hours services are available upon request and availability.

We service various cities nationwide.  Please email us your request and our Customer Care Team can discuss available services in your city.

• Any changes and re-routing requests may be subject to additional charges if your Runner hasn’t initiated or picked up your order.  
• Once an order has been placed and initiated, the amount paid is non-refundable.  
• Cancellation requests at 50% of the original charge may be reviewed at management’s discretion.
• To cancel or make changes to an order you have submitted, please contact our Support Team as soon as possible by chat, text, email, or calling us at 1-833-303-7874

• All items must be securely packaged before pickup.  Runners, at their discretion, may refuse pickup if the item is not properly packaged.  Runners do not carry packaging materials and are unable to assist with packing.  
• Printed Labels are not required but you may print a tracking page to attach to your packaging to allow bar code scanning and Identification. Please request a Packing Slip by contacting our Customer Care Team.  
• Need more help? Contact our Support Team via Chat, Email or call us at 1-833-303-7874 to request special arrangements.

• Orders may not contain items that violate any law, statute, ordinance, or regulation. Orders containing controlled substances (including marijuana), drug paraphernalia, ammunition, firearms, currency, gambling-related items, Fireworks, Tobacco and Alcohol products, Persons, Human Corpses and/or cremated remains, used medical waste (Sharps), Fragile or rare items, stolen goods and certain sexually oriented materials are prohibited.     
• See our Terms of Service for more information.

Simply go to our Become a Runner page and fill out your details and a member of our Team will get back to you.

If additional information is needed or Our Team is interested in speaking with you about your application, we will be in touch.